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TERMS OF SERVICE

By making a purchase with The Crested Cabana, you agree that you have read our TOS and are at least 18 years of age.

The Crested Cabana reserves the right to refuse sale for any reason at any time.

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SHIPPING

Shipping is available within the lower 48 states. We ship only through Reptiles2You with priority overnight via FedEx. Shipping will only take place Monday-Wednesday and when weather at both recipient and sender are temps below 80f and above 40f in order to protect the wellbeing of the animals. Recipient must be available to receive shipment if sent to a home address. Shipment must be picked up same day if held at a hub.

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RETURNS/REFUNDS

If buyer wishes to return an animal they must notify The Crested Cabana within one hour of receiving shipment. Recipient/buyer is responsible for all shipping fees in the event of a return. 

Returns will not be accepted in the instance of:
 

  • Not feeling a "connection" with the animal

  • Buyer's remorse

  • animal appearing slightly different than photos (we do our best to show the exact coloring but cannot make guarantees due to variances in screen display)

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Refunds will only be offered in the unlikely event of a DOA, which must be proven with photos and videos within one hour of receipt. This applies both to hub delivery and home delivery. Not applicable on local pickups. No returns or refunds for local Phoenix, AZ pickup.

Return and refund are void in the event of a hold.

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HOLDS

In an effort to keep our animals safe, weather holds are available at no additional cost. Geckos will be held at The Crested Cabana until weather falls under safe guidelines for shipping - see above.

Holds up to two weeks are available if customer requires and not due to weather.

 

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